Martz Virginia - Commuters, Charter, Transportation

Christmas Holiday - 2011 - Commuter Schedule

National Coach Works will operate the following reduced commuter schedules on Friday, December 23rd and Friday, December 30th:

AM Schedule

* DC2 a.m. - starts at the Route 17 commuter lot at 0500 hours and then picks up at the 610 commuter lot at 0515 hours before dropping at its normal a.m. stops.

* DC3 a.m. - 1st pickup remains at 0435 hours but this motor-coach will pick up at all commuter lots in the a.m. before continuing its regular route.

* DC5 a.m. - 1st pickup remains at 0540 hours but this motor-coach will pick up at all commuter lots in the a.m. before continuing its regular route.

* DC8 a.m. - 1st pickup remains at 0615 hours, picking up at all commuter lots, dropping off at regular route stops with Union Station added as a last stop.

* DC12 a.m. - follows its normal schedule

Two Noon Shuttles will operate on the 23rd and the 30th

PM Schedule

* DC5 p.m. - begins at its regular start time and drops off at all commuter lots.

* DC8 p.m. - starts at 1640 hours at Union Station and then completes its normal schedule, with one additional stop at Army/Navy & Fern (estimated pickup time of 1745 hours), before proceeding south with dropoffs at all commuter lots.

* DC10 p.m. - follows its normal schedule.

* DC11 p.m. - begins at its regular start time and drops off at all commuter lots.

National Coach Works will not operate any commuter service on Monday, December 26th or Monday, January 2nd.

Have a safe and happy holiday season!

Thanksgiving Holiday Weekend Commuter Schedule

National Coach Works will operate the following commuter schedule for the Thanksgiving holiday period:

Wednesday, 11/23/11 - We will operate our regular schedule and two (2) noon shuttles

Thursday, 11/24/11 - No commuter service

Friday, 11/25/11:

* No noon shuttle on Friday, 11/25/11

* DC3 a.m. will begin at 0435 hours at the Route 208 lot, 0450 hours at the Route 3 lot, 0505 hours at the Route 17 lot, 0520 hours at the Route 610 A lot, and 0525 hours at the Route 610 B lot. It will then follow the DC3 a.m. drop-off schedule.

* DC8 a.m. will begin at 0615 hours at the Route 208 lot, 0630 hours at the Route 3 lot, 0645 hours at the Route 17 lot, 0705 hours at the Route 610 A lot, and 0710 hours at the Route 610 B lot. It will then follow the DC8 a.m. drop-off schedule and end at Union Station.

* DC8 p.m. will begin at 1640 hours at Union Station, then follow its regular route and drop off at all commuter lot locations.

* DC11 p.m. will begin at 1507 hours and follow its regular route and drop off at all commuter lot locations.

We wish each of you a safe and happy holiday weekend!

Veterans Day Holiday Commuter Schedule (11/11/11)

National Coach Works will operate a very limited commuter schedule on Friday, November 11, 2011 in observance of the Veterans Day holiday. We will operate the following:

AM Route

DC 8 a.m. beginning at:

* Route 208 lot - 0615 hours

* Route 3 lot - 0630 hours

* Route 17 lot - 0645 hours

* Route 610 lot A, then B lot - 0700 hours

* This coach will follow the DC 8 a.m. drop-off schedule, then add Union Station as the last stop

PM Route

DC 8 p.m. will begin at Union Station at 1645 hours then will follow the normal pickup location schedule starting at 1700 hours and will drop off at all commuter lots.

We will also operate two (2) noon shuttles on Thursday, November 10, 2011.

Thank you for your patronage.

Columbus Day Holiday Commuter Schedule (10/10/11)

We will operate a limited commuter schedule on Monday, October 10, 2011 due to the Columbus Day Holiday. The schedule is as follows:

AM Routes

* DC 3 a.m. - this coach will pick up at all commuter lots and will finish at Union Station as an extra stop/last stop.

* DC 12 a.m.

PM Routes

* DC 3 p.m. - will drop off at all commuter lots in the evening.

* DC 7/DC13 p.m. - combined route - this coach will start at Union Station at 4:45 p.m. and then proceed to the start of the DC 7 route and complete that route per the regular schedule.

Thank you for your patronage and support!

National Coach Works/Martz Commuter Update - 9/23/11

To Our Valued Commuter Customers:

In response to additional customer feedback/input regarding our 9/6/11 schedule changes, the following schedule revisions will go into effect on Monday, September 26, 2011:

* DC1 p.m. - The afternoon start time will revert to 1550 hours.

* DC9 and DC13 commuter busses will pick up and drop off at both 610 commuter lots, for both a.m. and p.m. runs.

All other changes noted in the 9/6/11 commuter update will remain in effect.

We will continue to monitor ridership levels, accept input/suggestions from our customers, and make adjustments to our schedule in our continuing attempt to maximize options for customers in their commute to/from Washington, DC.

Thank you for your continued patronage.

National Coach Works/Martz Commuter Update

To Our Valued Commuter Customers:

In an effort to continue to streamline our commuter routes, the following commuter schedule changes will be implemented by National Coach Works, effective Tuesday, September 6, 2011:

* NCW commuter busses will no longer service the Route 610 South Commuter Lot (aka Mine Road).

* DC1 p.m. - the afternoon start time will change to 1545 hours to facilitate making a legal left turn onto 14th Street NW from New York Avenue.

* DC7 p.m. - the afternoon start time will change to 1700 hours to facilitate having an open curb at the 20th Street NW and E Street NW loading area.

* DC8 p.m. - the afternoon start time will change to 1700 hours to facilitate having an open curb at the 20th Street NW and E Street NW loading area; this change also allows DC8 p.m. to pass the Springfield HOV merge ramp prior to the HOV lanes opening to all traffic at 1800 hours.

* DC9 a.m. - this run will no longer begin at the Route 208 commuter lot; instead, the DC9 a.m. run will begin at the Route 17 commuter lot at 6:15 a.m. It will then proceed to the Route 610 North lot at 6:30 a.m. The revised detailed times for the various stops for DC9 a.m. are posted on the website and may be viewed now. The DC9 p.m. stops and times will not be changed.

* The DC13 route, because of continued increases in ridership, will not be revised.

We will continue to monitor ridership levels and make adjustments to our schedule in an attempt to maximize options for customers in their commute to/from Washington, DC.

Thank you for your continued patronage!

National Coach Works Commuter Schedule Changes - Effective 5/2/11

Based upon extensive feedback from our commuter customers, we are rescinding our DC 5 a.m. commuter changes as previously posted below (4/18/11 change). The DC 5 a.m. route will revert to its original start time of 0540 hours at the Route 208 commuter lot and proceed directly to the Route 610 commuter lot at 0610 hours before traveling north to its destinations in the District. DC 5 a.m. will no longer stop at the Route 17 commuter lot.

Thank you for your input and your continue patronage.

National Coach Works Commuter Schedule Changes - Effective 4/18/11

Effective Monday, 4/18/11, the following commuter schedule changes will be implemented by National Coach Works:

* DC 5 a.m. - will begin its route at the 208 lot at 0535 hours

* DC 5 a.m. - will stop at the Route 17 lot at approximately 0555 hours

* DC 5 a.m. - will arrive at its regular Route 610 lot stop at its original time

* DC 13 - the Navy Yard will be dropped from both the a.m. and the p.m. schedule

* DC 13 a.m. - a stop at 12th and Independence will be made at 0635 hours, after the Pentagon stop, enroute to a Union Station arrival at 0645 hours

* DC 13 p.m. - a stop at 12th and Independence will be made at 1705 hours, after the Union Station stop, enroute to a Pentagon arrival at 1715 hours, prior to heading south to the commuter lots

We will continue to monitor ridership levels and make adjustments to our schedule in an attempt to maximize options for customers in their commute to/from Washington, DC.

Thank you for your patronage and cooperation as we work to improve our schedules.

Notice of General Fare Increase

To All National Coach Works Commuter Customers:

This letter serves as our "Notice of A General Fare Increase", effective April 15, 2011. Since our last fare increase in July of 2009, we have continued to see increases in our cost of doing business, particularly in the areas of tires, parts, insurance, communications, and other daily operational costs. We are sensitive to pricing and have postponed this increase for several months; however, we reluctantly must now pass some of these costs on to our riders/customers. The new ticket prices are as follows:

Monthly Ticket - $290

32-punch Ticket - $240

20-punch Ticket - $215

10-punch Ticket - $140

1-day ticket - $ 24

The 32-punch, 20-punch, and 10-punch tickets expire after ninety (90) days.

Also, due to limited purchases of our 5-punch ticket, we are eliminating this ticket purchase option entirely.

Your comments and feedback are welcome and should be directed to ncwcommuterfeedback@martzgroup.com.

We will continue to work to consistently provide a safe product and quality service on a regular basis. We understand that you have multiple commuter options and we sincerely appreciate your continued patronage! Thank you.

DC-13 Route Revisions

National Coach Works, Inc. of Virginia will revise its DC-13 Commuter Route, effective Monday, March 28, 2011. This run will no longer operate as strictly a "Union Station Express" run but will add a few additional stops. Please refer to our Message Board on this webpage for the detailed changes, to include pickup/drop-off locations and times.

Thank you for your support and continued patronage!

NCW Commuter Stop - Clarification

The following information is provided to National Coach Works commuter customers regarding the 20th & E Street stop in an effort to clarify company policy regarding same:

National Coach Works drivers will allow commuter customers to disembark and embark at the 20th & E Street stop only at the Southeast corner of 20th & E Street - where the MTA routes currently pick up. This change applies to both our a.m. and p.m. runs and applies to all of our National Coach Works commuter busses. We hope that this message clarifies our policy. Thank you.

DC13 COMMUTER SCHEDULE

Effective Monday, January 31, 2011, the afternoon start time for DC13's commuter run will be 4:45 p.m. at Union Station. This is a change from the previous afternoon start time of 4:30 p.m.

Thank you for your patronage!

NEW COMMUTER RUN

Effective Monday, December 13, 2010, we will initiate - on a trial basis - a new commuter run that will operate from all commuter lots on a direct route to Union Station. This new run is a result of input from many National Coach commuter customers concerning work relocation to facilities within walking distance of Union Station. The specific pickup/drop-off times are outlined below:

AM Route

Route 208 lot - 0500 hours

Route 3 lot - 0515 hours

Route 17 lot - 0530 hours

Route 610 lot - 0545 hours

Union Station - 0645 hours

PM Route

Union Station - 1630 hours

Route 610 lot - 1735 hours

Route 17 lot - 1755 hours

Route 3 lot - 1815 hours

Route 208 lot - 1830 hours

The Union Station pickup/drop-off location will be at the Gray Line terminal on the bus level of the parking garage at Union Station. This run will be noted as "DC13" on the signage in our coach windows. We will monitor ridership to determine whether this run is a viable long-term route for our commuter customers. Thank you for your patronage!

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Customer Loyalty Program

We will include all monthly and 20-ride customers in the loyalty program. For each calendar "quarter/3 month period" we will review/count receipts from existing customers as part of a prize raffle. Each customer has the potential to have three (3) entries in the raffle, i.e., one per month/20-ride ticket purchase. First prize per quarter will be a $150 gift certificate, 2nd prize $100, 3rd prize $50.

At the end of each calendar year, we will hold a grand prize drawing and will include all existing customers with valid ticket purchase receipts as part of the drawing. Each customer has the potential to have a maximum of twelve (12) entries in the raffle, i.e., one per month/20-ride ticket purchase. First prize will be $2,500, 2nd prize $1,500, 3rd prize $500.
Additionally, at the end of each calendar year, every customer who has purchased a minimum of nine (9) monthly or 20-ride tickets during that calendar year will receive a complimentary 10-ride ticket free of charge.
Additional elements of the loyalty program will include discounts on Martz Virginia's Radio City Music Hall Christmas trip as well as discounts/giveaways for Gray Line of Washington, DC's sightseeing tours.
Customer Referral Program
We will include all monthly and 20-ride customers in the referral program. For each new customer who is referred to Martz Virginia by an existing monthly or 20-ride Martz commuter, a 5% rebate on the total new customer purchase amount will be issued to the current Martz commuter at the end of a six-month period. A minimum of six monthly tickets or six 20-ride tickets must be purchased. Example: A current Martz commuter refers a new monthly customer. $280 x 6 months = $1,680 x 5% = $84 rebate. This rebate may be applied to a ticket purchase or be issued to the Martz commuter. The number of customers that can be referred is unlimited.

We encourage each and every one of our commuter customers to actively participate in both of these new programs in the future and, as always, we want to thank you for your patronage and loyalty!!

Martz Trailways Poconos Martz Virginia/ National Coach Trailways Martz Travel, Wilkes-Barre, PA Martz Trailways, Wilkes-Barre, PA Martz Gold Line /
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